This policy helps ensure appointment availability and continuity of care, supporting our patients to stay on track with their treatment and achieve the best possible outcomes.

 

Notice and Rebooking Requirement

  • Appointments must be cancelled or rescheduled prior to 12pm on the day before the scheduled appointment.
  • If a cancellation occurs after 12pm the day prior, a $50 cancellation fee may be charged.
  • If a patient does not attend their appointment without prior notice, a $50 Did Not Attend (DNA) fee may be charged.
  • Patients arriving late may have their appointment shortened or need to be rescheduled.
  • Fees may still apply where the appointment cannot proceed as scheduled.
  • Repeated late cancellations or non‑attendance may result in full appointment fees being charged or restricted future bookings at the clinic’s discretion.
  • Cancellations must be made via phone, email, replying to the reminder text or the online booking system.

 

Payment Responsibility

  • All cancellation or DNA fees are payable by the patient personally.
  • Where services are funded by a third party, cancellation fees will still apply to the patient if the funding body does not cover missed or late‑cancelled appointments.
  • Cancellation and DNA fees are payable immediately upon notification or invoicing.
  • Outstanding balances must be paid prior to receiving further treatment.

 

Appointments and Reminders

  • Appointment reminders (SMS/email) are sent as a courtesy only.
  • It remains the patient’s responsibility to attend or cancel within the required notice period or pay the fee incurred by not doing so.